shipping

Shipping

We ship worldwide. Due to COVID restrictions some counties may be unavailable for delivery — in this case we will have to decline your order.

We receive your shipping address from the payment system and ship accordingly. If you’re willing to have your order shipped to another address, please state it in order notes. If your shipping address is not written in Latin letters, please write it in English, otherwise we will have to use a translator and the result will not be guaranteed.

All orders are shipped in 3–7 days after payment via registered mail. You will be able to see the tracking number in the notification sent to your email after we ship your order.

The carrier is Russia Post. We suggest you to use 17track.net for tracking but any other service will be fine too.

We do our best to minimize any customs fee that our customers could be charged so all parcels have low declared value. However, any additional taxes and fees are on you.

The average delivery time is 14–21 day for most places. Sometimes it may take much longer. This is post. Please refer to the tracking data and contact us if there’s no new track records for a long time.

Orders below 1kg are shipped via small packet. Orders over 1kg are shipped via tracked parcel. Some national custom services are known to process big parcels from Russia extremely slowly (USA, Germany, Netherlands, Australia, Canada). It doesn’t happen every time but there’s a 10–20% chance for the big parcel to stuck there for several weeks or even months.

Also see our return and refund policy.